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Non-Discrimination Notice and Language Assistance Services

Blue Cross and Blue Shield Association ("BCBSA") is an Illinois not-for-profit corporation and an association of independent, locally operated BlueCross and/or BlueShield Plans (each, a "Local Blue Plan").  BCBSA is not an insurance company.  Each Local Blue Plan, acting as an independent entity, determines its own medical and insurance policies, benefits and coverage determinations, and claims decisions.

 

Discrimination is Against the Law

BCBSA complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. BCBSA does not exclude people or treat them differently because of race, color, national origin, age, disability or sex.

Your Local Blue Plan provides free aids and services to people with disabilities to communicate effectively with them, such as qualified sign language interpreters and written information in other formats (large print, audio, accessible electronic formats, other formats). Your Local Blue Plan also provides free language services to people whose primary language is not English, such as qualified interpreters and information written in other languages.

If you need these services, call your Local Blue Plan’s Customer Service number on the back of your card.

If you believe you have not been provided these services or discriminated against in another way on one of the bases protected by Section 1557, you may file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights by mail, telephone, or email.

Mail: U.S. Department of Health and Human Services
200 Independence Avenue, SW Room 509F, HHH Building
Washington, D.C. 20201

Online: You may email OCRComplaint@hhs.gov or visit the Office for Civil Rights Complaint Portal at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf. Complaint forms are also available at https://www.hhs.gov/ocr/filing-with-ocr/index.html.

Telephone: 1-800-368-1019, or 800-537-7697 (TDD)

 

Language Assistance Services

English:  Language assistance services are available to you or someone you’re helping, free of charge.  Please call the Customer Service number on the back of your card.

Spanish: Los servicios gratuitos de asistencia en idiomas están disponibles para usted o para otra persona que usted está ayudando. Llame al número de servicio al cliente que aparece en el reverso de su tarjeta. 

Chinese: 您或您要協助的人可免費使用語言協助服務。請撥打卡背面的客戶服務號碼。

Tagalog: May mga serbisyong tulong sa wika na magagamit mo o ng isang taong tinutulungan mo nang walang bayad. Mangyaring tumawag sa numero ng Customer Service na nasa likod ng iyong card.

Vietnamese: Dịch vụ hỗ trợ ngôn ngữ được cung cấp miễn phí cho quý vị hoặc người mà quý vị đang trợ giúp. Vui lòng gọi đến số điện thoại của Dịch Vụ Khách Hàng ở mặt sau thẻ của quý vị.

French: Des services d'assistance à la traduction sont disponibles gratuitement pour vous ou la personne que vous aidez. Appelez le numéro du service client au dos de votre carte.

French Creole: Gen sèvis nou ede ak lang disponib pou ou menm oswa yon moun w ap ede a, gratis. Tanpri rele nimewo Sèvis Kliyantèl ki sou do kat ou a.

Korean: 귀하 또는 귀하가 도와주는 분에게 언어 지원 서비스가 무료로 제공됩니다. 카드 뒷면에 적혀 있는 고객 서비스 번호에 전화하십시오.

German: Ihnen bzw. einer Person, der Sie helfen, stehen kostenlos Sprachhilfsdienste zur Verfügung. Wählen Sie dazu die Kundendienstnummer auf der Kartenrückseite.

Arabic:  تتوفر مجانًا خدمات المساعدة اللغوية لك ولأي شخص تساعده. يرجى الاتصال برقم خدمة العملاء الموجود على الجزء الخلفي من بطاقتك.

Russian: Услуги переводчика бесплатно предоставляются Вам или лицу, которому Вы помогаете. Позвоните в отдел обслуживания участников по телефону, указанному на обороте Вашей карты.

Italian: I servizi di assistenza linguistica sono disponibili gratuitamente sia per lei che per la persona che sta aiutando. Chiami il numero del servizio clienti sul retro del biglietto.

Portuguese: Os serviços de assistência idiomática estão disponíveis para você ou para outra pessoa que você esteja ajudando, gratuitamente. Ligue para o número de Serviço ao Cliente no verso do seu cartão.

Polish: Dostępna jest bezpłatna usługa pomocy językowej. Mogą Państwo z niej skorzystać lub polecić ją osobie, której Państwo pomagają.  Wystarczy zadzwonić do obsługi klienta pod numer podany na odwrocie karty.

Japanese: お客様またはお客様がサポートしているユーザーは、言語支援サービスを無料でご利用いただけます。カード裏面に記載されているカスタマサービスの電話番号にお問い合わせください。

Persian (Farsi): خدمات کمک زبانی برای شما یا برای فرد مورد حمایت شما به صورت رایگان فراهم است. لطفا به شماره بخش خدمات مشتریان که در پشت کارت شما آورده شده، زنگ بزنید.

 

Note: The languages listed above are identified by HHS as the top 15 languages spoken by individuals with Limited English Proficiency (LEP) nationally. Please contact your Local Blue Plan for a list of language services available in your area.